Frequently Asked Questions – Tenant

Got questions? We’ve got answers!

  1. What is the standard application process?
  2. How do I qualify?
  3. What are move-in costs?
  4. Who pays utilities?
  5. Why is there a Refundable Cleaning Deposit?
  6. How long is a typical lease?
  7. Do you allow pets?
  8. Can I get cable or put up a satellite dish?
  9. Where do I pay my rent?
  10. When is my rent due?
  11. When are late fees charged?
  12. What is a 5 Day Pay or Quit Notice?
  13. Do I have to give a 30 day notice to move?
  14. Who is responsible for repairs?
  15. How much is the security deposit and how do I get it back?

1. What is the standard application process?
We require written documentation for proof of income and rental history, and we will perform a credit and background check on each responsible party. Processing can take anywhere from 48 hours for a completed application, which depends on the completion of required information. Immediate (same day of application submission) move in is not permitted. The application fee is $50 per adult.

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2. How do I qualify?

  • Gross income minimum of three times rent
  • 600 or above credit score (If below 600, separate authorization will be required)
  • No bankruptcies within last 36 months
  • No evictions or rental collection within past 60 months
  • Good current rental verification in writing
  • Current job verification in writing
  • Minimum one month’s security deposit, plus $300 cleaning fee, plus $100 key deposit, plus 1st month’s rent prior to occupancy (a separate deposit may be required if prospective tenant(s) application does not meet brokerage requirements.

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3. What are move-in costs?
Once the application is approved, a non-refundable holding deposit in the amount of the security deposit is due in full to remove the property from the available rental market. At your lease signing appointment, the holding deposit becomes your security deposit. The first month’s rent, cleaning deposit, pet fee(s), and any other negotiated monetary terms, will be due in full.

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4. Who pays utilities?
Although each property has different requirements for utilities, in most cases the tenant is responsible for power, gas, water/sewer, and trash. Pool and landscape maintenance fees are separate fees and not considered utilities. Please refer to your lease contract to determine who is responsible for paying for these maintenance fees.

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5. Why is there a Non-Refundable Cleaning Fee?
When you vacate the property with proper 30 day written notice, you may receive a refund of your cleaning deposit if the unit is cleaned according to the checklist provided with your lease, and all repairs you are responsible for have been made. If the property has been professionally cleaned and the carpet has been professionally cleaned prior to your tenancy, you will be required to provide RPM Exlcusive legitimate business receipts for both items in order to reimbursed for the Cleaning Deposit.

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6. How long is a typical lease?
A typical lease is drawn for one to two years of occupancy, at which time, a new lease may be signed if both parties are in agreement.

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7. Do you allow pets?
RPM Exclusive’s company policy prohibits any Pit-bull or Rottweiler dog breeds on property at any time (mixed & pure bred). No aggressive breeds, please. All other animals are approved on a case-by-case basis with security deposit.

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8. Can I get cable or put up a satellite dish?
You will need to check with your property manager as each situation is unique. Many associations do not allow dishes because of the “look”, and many owners agree. Usually, there are far fewer problems with getting cable. A written request by the tenant is required for owner approval. RPM Exclusive will verify with the HOA whether or not they will permit the use of satellite dishes.

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9. Where do I pay my rent?

Real Property Management Exclusive
2480 W. Horizon Ridge Pkwy #100
Henderson, NV 89052
Office hours are Monday-Friday 9:00 AM – 5:00 PM.

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10. When is my rent due?
Your rent is due on the 1st day of every month, regardless of the day of week or if the first of the month falls on a holiday. There is a five day grace period, therefore, rent is considered late on the 5th day of each month, and late fees will apply.

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11. When are late fees charged?
Your rent is due on the first day of every month, regardless of the day of week or if the first of the month falls on a holiday. Rent is considered late after the 5th day of each month. Late fees will assessed as of the 6th.

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12. What is a 5 Day Pay or Quit Notice?
This is the primary step taken by the landlord in dealing with tenants who have not paid rent. This formal document is served by the landlord, informing the tenant that they are obligated to pay rent pursuant to the lease agreement or vacate the premises. From this point, the landlord files an eviction lawsuit, serves a summons, and seeks court judgment for possession.

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13. Who is responsible for repairs?
Generally, the tenant is responsible for repairs under $65, but you are encouraged to contact RPM Exclusive with concerns or questions. You are responsible for contacting RPM Exclusive to report issues so repairs can be scheduled in a timely fashion.

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14. Do I have to give a thirty-day notice to move?
Yes. A thirty-day, written notice must be given on the first of the month for vacating by the last day of the calendar month. Thirty days notice is required even if you are moving out at the end of your lease.

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15. How much is the security deposit and how do I get it back?
Generally the security deposit is comparable to one months rent. The unit must be cleaned according to the checklist provided with the lease, and all repairs you are responsible for must be made. After the final inspection is complete, and all fees are paid, we will mail a refund check (if applicable) to the forwarding address provided by you.

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